Hi Angel,
Thank you so much for your excellent customer care. We'll make sure to put as much positive feedback as we can on various review websites as we have done before. You are exceptional?
Kind regards
Could whoever gets to open this email please pass onto the CEO/Manager of your company my heartfelt thanks to all the different staff who have been handling my ticket purchase way back in 2020 through to the ticket being issued on 16/3/22.
Obviously, a number of your staff have had dealings with my ticket that I purchased for my partner Maria Makohon. Everyone that has responded to my questions have given 100% great customer service. Yes you may say that that is what they are employed to do but it is the little comment of each message that meant so much.
I had almost given up on “the system” thinking that I had done my money (not your fault), that perhaps your company became another statistic but I was elated to end up with a confirmed ticket. If you sorted out my single ticket there must be more members of the public who also must be sharing that elation.
Can you please pass on my thanks to your staff. I can’t speak highly enough of your company and hope this unsolicited email bring some satisfaction to those lovely young ladies whom I had the pleasure to deal with.
We are considering a trip to east coast of Canada in September-October so may call upon your company to prepare our itinerary.
Thanks again
Hi Angel
Thank you so much for all your time and great work.
I am very grateful. Both you and Michelle have been awesome.
Have a great weekend.
I have been very impressed with your service which is always prompt and professional. I will definitely book everything through your business again and will refer you to my friends, family and colleagues.
Well done Select World Travel - a pleasure to deal with!
Thanks
I will have no hesitation in recommending your business to anyone I know and of course will seek to use you guys again in the future when we are personally able to travel again and explore more of the world. I think your customer service levels are an absolute benchmark in the industry and you've made me smile so much today with this news and the timing is perfect for us. I wish you and your team a very merry Christmas and a wonderful new year ?
Sincerely,
Excellent refund assistance
We use a variety of travel agents to book our travel with- both web based and a large store franchise. Throughout 2020 and dealing with multiple travel agents to arrange credits or refunds for a number of flight cancellations, ifly has been the best by far. They responded quickly and accurately to our queries. The refund from Qantas took months to come through, but as soon as it was received we were promptly notified. We will definitely use ifly again and thank them for their excellent customer service.
I have received the payment. That was a speedy transaction!
Thank you so much to you and your whole team from the start to the end of this whole process. I initially bought the tickets with skepticism due to some wildly poor reviews. But since your specials on Japan flights from Australia at the time was such a good deal, I thought to give you guys a go.
Since the start of the pandemic, I’ve had nothing but stellar communication from beginning to end. I know many people were upset at the processing fee but for my friends and I, we were more than happy for iFly to deduce that from our refund. Honestly it must have been a stressful time seeing everything change and having to sort out itinerary for so many customers and processing refunds and credits. I was a bit stressed from just my itinerary let alone other people’s! I believe Justin have had to change my flight itinerary about 3 times before ultimately the flights got cancelled! Thank you Justin specifically too! I had been speaking to him a few times!
I hope after all this - my friends and I can use your service in the future when everything settles down.
Are there any review sites I could recommend your services? I tried googling/facebooking your pages and there was no way to recommend you guys. I know it may be a while before flights are back again but I hope there is some way to help spread the word of iFly!
Many thanks to the whole team at iFly!
From all of us on the itinerary,
Hi Select World Travel Team,
Thank you very much and I can confirm I received the funds.
A VERY BIG THANK YOU to all of you. We are really great full for you throughout the process which was really seamless and indeed very professional. I got a reply within 24 hrs, every time I sent you a mail. It really boost the confidence. Truly professional and great example for customer service. I knew this will be delayed but you handle it very professionally.
I definitely recommend you for my friends and come back to you once we are able to travel again.
A big thank again and stay safe.
Regards,
Thank you. I will check the account tomorrow to ensure it has made it ?
We would also like to say thank you to all staff we have dealt with in these “unprecedented times”.
Everyone has been informative and helpful, polite and efficient.
From speaking to friends who have been in similar situations to ourselves and dealing with other companies, this has not always been the case.
Good job and thank you again.
Hi Carmen,
Thank you so much for getting this organised for me. Greatly appreciated. I would like to commend all at select world travel for the excellent customer service. In particular the responsiveness and easy communication to get this resolved has been excellent.
Will 100% consider using your services for flight bookings in the future. Thanks again. I will keep an eye out for the funds.
Cherry
You are a genius and champion. Thank you!
I look forward to receiving my refund.
The service that has been received by your organisation has been exceptional.
In these very tough times it is a credit to the staff and leadership of your organisation for the service provided. Well done!!
I look forward to utilising your services in the future.
Thank you all for you time and help. Your customer service has been excellent.
We'll await your future contact.
Take care
Hi Joana,
Thanks for your assistance.
I must say I’ve been impressed with your customer service so your company will be the first place I contact when booking my next trip. ?
All the best,
Hi Angel,
You seem to be working very long hours. Anyway, I’m writing to thank you for cancelling my booking.
Thanks for the reference numbers and you’ll certainly hear from me before 19 January 2021 to rebook my future travel.
All matters mentioned in your last email has been carefully noted.
My sincere thanks to you and all of your colleagues for taking a very special interest in my matter and responding to all my emails expeditiously and with professionalism. A credit to all of you. Well done, without flattery.
Take care
Thanks a lot for your great service!
I had to work many agencies during this outbreak, easily I can say you are the best in terms of commitment and honesty
Dear Haydee,
Thank you for your kind and prompt reply. As per your instructions, I wish to cancel my flight with he above-mentioned booking number, and keep my ticket in credit for rescheduling at a later date.
Please do instruct me about further actions.
Should you need any further assistance, please feel free to contact me at your convenience.
Once again, thank you for the impeccable service and the outstanding communications, despite all the problems your organisation is facing right now.
Kindest regards
Hi Team,
I just wanted to say a huge thank you to all the team at Select World Travel.
My partner and I were stuck over in Brazil a few days ago and our flights home were getting cancelled left, right and centre. Your team worked around the clock to get us home safe.
With these crazy times you must be inundated with calls and emails but my partner and I never felt we were on our own. Thank you from the bottom of our hearts.
Stay safe all and best wishes
Thank you so much!
You all have been so professional and brilliant through this whole process, when we rebook our trip we would be more than happy and confident to use your company again. It was a swift and easy process for you to help us rebook a ticket for a silly name misspell (on our end) and we can’t thank you enough.
Would you mind for our peace of mind putting value of our credit writing?
Thanks so much again for your prompt responses!
We really appreciate all of the staff members hard work in this crazy time, know that your hard work does not go un noticed!
May the force be with you, you can do this, and get through this all!
Cheers
LOVE ease of navigation, TRUE!
More than affordable Deals to my favourite holiday destinations, including Asia too! Colours and contact number on new website are BOLD and bright!
Finding the perfect holiday search MAKES for a "CLICK AND FLY" delight!
Thank you very much for your assistance. It has been an absolute pleasure dealing with your company.
I have been so overwhelmingly happy with the customer service I have been provided, I will most certainly be letting everyone know!
Used iFly to book tickets to Singapore for work and they were by far the cheapest! Thanks iFly!
Your site seems very user friendly even my mother in law could navigate it :-)
Hi, You guys are the most wonderfully efficient company i've EVER dealt with.
Thanks so much for your excellent service!
Regards,
Thank you Chip. Your service is excellent!
Kindest regards,
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