Whether you're flying internationally or domestically, for business or for pleasure you will be well looked after on a Virgin Australia flight.
You will receive the highest level of customer service both in-flight and when at the airport and feel safe as, it is Virgin's number one priority. The company has a fantastic record of being on time so sit back and take in the atmosphere of the airport before jumping aboard a flight, where you can enjoy the great in-flight entertainment options and an the excellent menu.
The company has a long list of achievements and was awarded 'Best Airline' and 'Best Staff Service' in the 2012 Skytrax World Airline Awards as well as Best Staff Service in Australia and Pacific in 2013. Virgin Australia works on a business model that offers its consumers the choice of purchasing a ticket with the aspects of the 'no frills' approach paying for a budget flight or paying a little bit more to receive services more in line with full-service airlines.
So whatever way you want to choose to fly business class or save a few extra dollars Virgin wont fail to impress.
The Virgin Family
Virgin Australia is part of a very big family, the Virgin Group. Conceived in 1970 by Sir Richard Branson, the Group has become one of the most highly respected global brand names of the 21st century.
Since the establishment of its first company, Virgin Records, Virgin has created more than 300 branded companies worldwide, employing approximately 50,000 people, in 30 countries. These companies operate in sectors ranging from mobile telephony to transportation, travel, financial services, media, music and fitness and, of course, the soon to be launched space tourism operation, Virgin Galactic.
The Virgin Group believes in making a difference and stands for the principles of value for money, quality, innovation, fun and a sense of competitive challenge. It delivers a quality service by empowering its employees and facilitating and monitoring customer feedback to continually improve the customer's experience through innovation.
Virgin Australia share these values and are determined to become the airline of choice for corporate and leisure travellers alike.
The Virgin Fleet
Virgin pride themselves in being consumers airline of choice, so they have taken every step to ensure they operate one of the world's most advanced and modern fleet of aircraft.
Attractive and powerful, and with more than 130 aircraft in operation, their fleet is a frontrunner in its field. Each aircraft houses some of the most advanced avionics in history, and is tailored to specifically meet the demands of its market. Beneath the gleaming white and red livery and world-famous signature, you will find efficient engines and lighter structures which make better use of fuel and in return produce lower emissions, as well as superior comfort, entertainment and service features.
The Classes of Virgin
Guests experience second-to-none space and comfort, and exceptional inclusions.
Virgin's fully inclusive fare allows you to feel at home in their spacious Business Class cabin; where you can relax in (or work from) your luxurious leather seat, and enjoy premium food and beverages from their exclusive onboard Business Class menu – designed by leading Australian chef, Luke Mangan.
Guests, travelling on international services, enjoy a luxurious and all inclusive experience. While onboard, you can stretch out with extra legroom and enjoy complimentary in-flight entertainment and food and beverages from Virgin's Luke Mangan inspired menu.
Enjoy the value-for-money comfort and options of Economy Class. If you are travelling for business or leisure, our regular flights provide convenient and economical options.
Economy guests travelling on domestic and international short haul services can choose between two fare types: Saver and Flexi. For a more inclusive Economy experience consider Virgin's Flexi fare and enjoy complimentary snacks and drinks in addition to increased fare flexibility.
Economy guests travelling on international long haul services receive complimentary food, beverages and in-flight entertainment.
Virgin's award-winning in-flight entertainment system Red is available complimentary to all guests travelling on international long haul services. Red entertains all ages with an extensive range of new release and classic movies, TV favourites, engaging games and mood-satisfying music, delivered through a touch-screen and handset-controlled system.
Virgin Australia International Services to and from the Americas: 23kg economy, 32kg in premium economy and business.
Virgin Australia International Services to and from Abu Dhabi, and codeshare services operated by Etihad Airways: 30 kg economy, 32kg premium ecomomy and 40kg business and 50 kg first class.
Virgin Australia International Codeshare Services operated by Singapore Airlines/SilkAir: 30kg economy, 40kg business and 50kg first class.
Virgin Australia International Codeshare Services operated by Virgin Atlantic: 23kg economy and premium ecomomy and 32 Upper.